Return and Refund Policy
At Hopinns, we are committed to providing high-quality services to support your mental wellness journey. We aim to ensure satisfaction with every experience; however, we understand that circumstances may arise where you need assistance with returns or refunds. Please read our Return and Refund Policy carefully for full details on our terms and conditions.
1. Services Eligibility for Refunds
Due to the nature of our counseling and wellness services, refunds are typically not offered once a session or service has been completed. However, if you are unsatisfied with a service or have specific concerns, please contact us, and we will review your case individually to determine if a partial or full refund is warranted.
2. Cancellations and Rescheduling
We understand that schedules may change, and we are happy to accommodate cancellations and rescheduling with advance notice:
- Individual Sessions: Cancellations made at least 24 hours before the scheduled session time are eligible for a full refund or rescheduling without penalty.
- Group or Corporate Sessions: Cancellations for group or corporate sessions must be made at least 72 hours in advance. Late cancellations may incur a fee or be ineligible for a refund, depending on the service agreement.
3. Courses and Program Refunds
For online courses and training programs, the following refund conditions apply:
- Before Course Start: If you cancel your enrollment at least 7 days before the course start date, you may be eligible for a full refund.
- After Course Start: Refunds are generally not available once the course or program has begun. For special circumstances, partial refunds may be considered within the first week of the course.
4. Digital Products and Resources
Digital products, including downloadable resources, guides, and materials, are non-refundable once purchased. We recommend reviewing the product descriptions and consulting with our team if you have any questions before making a purchase.
5. Exceptional Cases
If there are extenuating circumstances, such as medical emergencies or significant life events, please contact our support team to discuss potential solutions. We aim to provide fair resolutions wherever possible, taking into account your unique situation.
6. How to Request a Refund
To initiate a refund request, please contact our customer support team with the following information:
- Your name and contact details
- Details of the service, session, or product purchased
- Reason for the refund request
Our team will review your case and respond within 3-5 business days with an update on your refund eligibility and any next steps.
7. Changes to Return and Refund Policy
Hopinns reserves the right to modify or update this Return and Refund Policy at any time without prior notice. Please check this page periodically for the latest information on our policies.
8. Physical Goods and Item Returns
For physical goods purchased through Hopinns, such as wellness products or therapy-related items, we offer returns within 30 days of purchase under the following conditions:
- Eligibility: Items must be in unused, original condition and returned with all packaging intact.
- Process: Please contact our support team to initiate the return process, providing your order number and reason for return.
- Refunds: Upon receiving and inspecting the returned item, we will process your refund within 7-10 business days. Shipping fees for returns may apply and are non-refundable.
Contact Us
If you have questions about our Return and Refund Policy or need assistance with a refund or rescheduling request, please reach out to us through our contact page or by emailing our support team at refunds[at]hopinns.com.